We want you to feel confident and aligned with your Soulform purchase. If for any reason it doesn’t feel right, you may return your item(s) for Store Credit.

Please note, we do not offer refunds for change of mind or incorrect sizing.

If a discount code was applied at checkout, your Store Credit will reflect the final amount paid per item, after the discount.

Store Credit never expires.

To be eligible for return, items must be in perfect, original condition—unworn, unwashed, un-perfumed, and free from any marks (including makeup or fake tan), with all original tags and packaging intact.

Return postage costs are the responsibility of the customer.

Sale items are final and cannot be returned or exchanged unless deemed faulty or defective.

We strongly recommend using a trackable shipping service when returning your items, as Soulform is not responsible for parcels lost or damaged in transit.

Any items that do not meet our return conditions will be declined and sent back to you.

To begin a return, please start your return here and add your details as well as your order number to the comments.

Alternatively, you may email our Customer Care team at soulform.activewear@gmail.com within 30 days of receiving your order, and we’ll provide you with all the details needed to return your item to our warehouse.

WA Shipping Only

At this time, Soulform ships exclusively within Western Australia.

All orders are carefully packed and dispatched from our Perth warehouse. We aim to dispatch all orders placed before 1:00pm AWST, Tuesdays and Thursdays.

Orders placed after this time, on weekends, or on Western Australian public holidays will be dispatched on the next business day.

Once your order has been shipped, you’ll receive a tracking number to follow your parcel until it arrives.

Looking Ahead

We’re currently in our foundational phase, focusing on delivering an exceptional experience locally.

Shipping to the rest of Australia and internationally is coming soon.

We’re truly sorry to hear this — it’s not the experience we want for you.

At Soulform, quality and intention matter deeply to us, and every piece is carefully checked before leaving our studio.

If your item arrived with a fault (such as stitching issues, seams, or marks), please contact us at hello@soulformactivewear.com with:

• Clear photos showing the issue
• Your order number
• E-mail Subject: Faulty Item Order Number xxxx

This allows us to review the matter promptly and support you with the best possible solution.

We love connecting with creatives who genuinely align with Soulform.

If you’re an influencer, content creator, athlete, or creative who resonates with our values and aesthetic, we’d love to hear from you. We’re always open to meaningful collaborations that feel authentic, intentional, and aligned.

Please email us at hello@soulformactivewear.com with:

• A short introduction about yourself
• Your social media handles or portfolio
• Any ideas or intentions you have for a collaboration
• Email subject: Collab @name

Our team reviews all enquiries and will be in touch if it’s a good fit.